Quartz watches use battery-powered movements where a battery powers a quartz crystal that vibrates at 32,768 times per second. Automatic watches, on the other hand, use mechanical movements that are powered by the natural motion of your wrist. Automatic watches are generally more accurate, require no battery, and are considered more prestigious in the luxury watch world. They do, however, require regular servicing every 5-7 years.

A Swiss movement (or Swiss quartz/automatic movement) refers to watch movements manufactured in Switzerland. Swiss movements are highly regarded for their precision, quality, and craftsmanship. A watch must have at least 50% of its manufacturing value added in Switzerland to be labeled as "Swiss Made." Swiss movements are often considered superior to movements from other countries due to Switzerland's strict watchmaking standards and centuries of horological expertise.

A chronograph is a watch with a stopwatch feature built into it. It has subdials (smaller dials within the main dial) that track elapsed time. Most chronographs have three buttons: one to start/stop the chronograph function and one to reset it. Chronographs are popular in sports watches and are particularly valued by pilots, drivers, and athletes. Some luxury chronographs feature complex mechanisms and can measure times up to several hours.

GMT stands for Greenwich Mean Time, also known as UTC (Coordinated Universal Time). A GMT watch has an additional hour hand that tracks a second time zone simultaneously. This feature is particularly useful for travelers and international professionals who need to track multiple time zones at once. The GMT hand completes a full rotation every 24 hours, allowing you to track a second time zone while the regular hands show your local time.

Water resistance is measured in meters or atmospheres (ATM). Here's what different ratings mean:

• 30m/3 ATM: Splash resistant only - hand washing
• 50m/5 ATM: Can withstand brief immersion
• 100m/10 ATM: Suitable for swimming and snorkeling
• 200m/20 ATM: Suitable for diving (recreational)
• 300m+: Professional diving watches

Note: Water resistance decreases over time and requires regular testing and gasket replacement.

A tourbillon is a sophisticated mechanical watch complication that dramatically improves accuracy. Invented by Abraham-Louis Breguet in 1795, a tourbillon houses the watch's balance wheel and escapement in a rotating cage that completes one full rotation per minute. This continuous rotation compensates for positional variations in gravity, resulting in exceptional timekeeping accuracy. Tourbillons are considered one of the highest expressions of watchmaking artistry and are featured in prestigious luxury watches.

Sapphire crystal is made from synthetic sapphire and is significantly more scratch-resistant than mineral crystal. It has a hardness of 9 on the Mohs scale (nearly as hard as diamond at 10). Mineral crystal is less expensive but more prone to scratching. Most luxury watches use sapphire crystal for superior clarity and durability. Sapphire crystal also has better light transmission and does not distort the dial like mineral crystal can.

Our expert authenticators use multiple verification methods:

• Visual inspection of materials, finishing, and construction quality
• Serial number and reference number verification
• Movement inspection and testing
• Weight and dimension analysis
• Dial printing and font verification
• Case and caseback inspection
• Bracelet/strap authenticity checks
• Mechanical accuracy testing

All watches are thoroughly examined before being listed or sold.

Yes, we guarantee 100% authenticity on all watches. We only source from reputable dealers and collectors, and every watch goes through rigorous authentication before being added to our inventory. We provide detailed authentication reports and certificates of authenticity with every purchase. If you ever have concerns about authenticity, we offer a full refund guarantee.

A fake luxury watch, also called a counterfeit, is an unauthorized reproduction designed to deceive the buyer into thinking it's an original. Counterfeits often have:

• Poor quality materials and finishing
• Inaccurate logos and branding
• Incorrect dial printing and fonts
• Non-functional complications
• Cheap or non-functioning movements
• Missing or incorrect serial numbers

Always purchase from reputable dealers who provide authentication guarantees like Watch Masters.

Pre-owned watches at Watch Masters are authentic luxury watches that have had previous owners but are in excellent condition. We categorize our watches by condition:

• Like New: Minimal wear, appears factory-fresh
• Excellent: Light wear, fully functional
• Very Good: Moderate wear, some scratches, fully functional
• Good: Visible wear but good working condition

All watches are professionally serviced and tested before sale.

Yes, we provide detailed certificates of authenticity for every watch sold. Our certificates include:

• Watch model and serial number
• Year of manufacture
• Condition assessment
• Movement verification
• Authenticator's signature and credentials
• Unique certificate number for verification

These certificates are recognized by insurance companies and auction houses worldwide.

Purchasing is simple:

• Browse our shop and select your desired watch
• Add to cart and proceed to checkout
• Enter shipping and billing information
• Select your preferred payment method
• Receive order confirmation via email
• Watch ships within 2-3 business days
• Receive tracking information

All purchases come with insurance and authentication certificate.

We accept multiple secure payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Net Banking (all major Indian banks)
• Digital Wallets (Google Pay, Apple Pay, PayTm)
• UPI (Unified Payments Interface)
• Bank Transfers (NEFT/RTGS)
• EMI Options (available for select watches)
• Cryptocurrency (Bitcoin, Ethereum - select purchases)

All transactions are secured with SSL encryption and PCI compliance.

Yes, all watches come with:

• 1-Year International Warranty on mechanical functionality
• 30-Day Money-Back Guarantee if unsatisfied
• Lifetime Authenticity Guarantee with certificate
• Free servicing during warranty period for defects
• Replacement parts covered (if manufacturing defect)

30-Day Money-Back Guarantee

• Full refund within 30 days of purchase
• Watch must be in original condition
• Return shipping provided free of charge
• Refund processed within 5-7 business days
• No questions asked policy

After 30 days, you may exchange for another watch within 60 days (exchange fee applies).

Yes, we ship internationally to 150+ countries. International shipping includes:

• Tracked DHL, FedEx, or UPS delivery
• Full insurance included
• Customs clearance assistance
• Estimated delivery: 7-14 business days
• International warranty honored globally

Customs duties and taxes (if applicable) are customer's responsibility.

Yes, we offer corporate and bulk discounts. Please contact our sales team for:

• Volume pricing for 3+ watches
• Corporate gifting packages
• Investment collections
• Trade/dealer pricing

Email: sales@watch-masters.com or call our sales team for a custom quote.

Yes, for purchases above ₹500,000, we offer EMI options:

• 0% EMI for 3-6 months (with select credit cards)
• Flexible payment plans up to 24 months
• No processing fees
• Instant approval process

EMI options available through partner banks and financial institutions.

We offer comprehensive repair and maintenance services:

• Full service and overhaul
• Movement cleaning and adjustment
• Crystal replacement (mineral and sapphire)
• Case refinishing and polishing
• Gasket and seal replacement
• Strap and bracelet repairs
• Crown and pushbutton replacement
• Dial restoration
• Water resistance testing
• Emergency repair services

Service intervals depend on the watch type:

• Automatic Mechanical Watches: Every 5-7 years
• Manual Wind Watches: Every 5-7 years
• Quartz Watches: Every 10 years (battery replacement every 2-3 years)
• Chronographs: Every 3-5 years (more frequent use)
• Dive Watches: Every 5 years (water seal maintenance)

Regular servicing extends watch life and maintains value. Signs you need service include inaccuracy, difficulty winding, or water inside the crystal.

Safe Cleaning Methods:

• Use lukewarm water and mild soap
• Soft brush for bracelets
• Microfiber cloth for drying
• Never use ultrasonic cleaners (can damage seals)
• Never use aggressive chemicals or solvents
• Avoid high-pressure washers

What NOT to do:

• Don't open the caseback yourself
• Don't expose to extreme temperatures
• Don't store in humid environments
• Don't use abrasive materials

Our full watch service includes:

• Complete disassembly of movement
• Ultrasonic cleaning of all parts
• Inspection of each component
• Replacement of worn parts
• Reassembly with new lubricants
• Accuracy testing and adjustment
• Water resistance testing
• Case and crystal cleaning
• Bracelet/strap adjustment
• Service certificate and warranty

Service time typically 2-4 weeks depending on watch complexity.

Service costs vary based on watch complexity and condition:

• Basic Quartz Service: ₹3,000 - ₹5,000
• Automatic Movement Service: ₹5,000 - ₹15,000
• Complex Movement Service: ₹15,000 - ₹50,000+
• Parts Replacement: Quoted separately

Get a free quote by submitting photos of your watch or visiting our service center.

Yes, we service all quality watches regardless of brand, including:

• Luxury brands (Rolex, Omega, IWC, etc.)
• Vintage watches
• Independent watchmakers
• Microbrands
• Heritage watches

However, we do not service counterfeits or non-authentic watches. Our technicians assess watch authenticity before beginning service work.

Selling your watch to us is simple:

• Visit https://watch-masters.com/sell/ or contact our sales team
• Provide watch details (brand, model, year, condition)
• Submit high-quality photos from multiple angles
• Include original box and papers if available
• Receive evaluation and offer within 24-48 hours
• Accept or decline offer
• Free shipping label provided
• Payment upon receipt and authentication

We evaluate watches based on:

• Brand prestige and demand
• Model rarity and production numbers
• Year of manufacture
• Overall condition (case, dial, movement, crystal)
• Originality of parts
• Presence of original box and papers
• Current market demand and pricing
• Recent comparable sales

Our expert appraisers use multiple valuation methods to ensure fair market value pricing.

Yes! We offer trade-in programs where you can exchange your current watch for another from our inventory.

• Get your watch professionally valued
• Receive credit toward a new purchase
• Upgrade to a higher-value watch
• Downgrade with cash back option
• No additional processing fees

Contact our sales team to discuss trade-in options and receive a valuation.

We buy watches in various conditions:

• Excellent: Like new, barely worn - full value
• Very Good: Light wear, fully functional - 80-90% value
• Good: Moderate wear, minor scratches - 60-80% value
• Fair: Significant wear, needs service - 40-60% value
• Parts/Repair: Non-working, damaged - 10-40% value

Even watches that need repair or restoration may have value. We evaluate all submissions.

Yes, we actively purchase vintage and discontinued watches, including:

• Rare vintage Rolex models
• Discontinued luxury watches
• Classic timepieces from golden eras
• Limited edition watches
• Collectible watches from all brands

Vintage watches often have higher value due to rarity. Submit yours for evaluation.

Timeline:

• Initial Evaluation: 24-48 hours after submission
• Shipping (You to Us): 3-5 business days
• Authentication: 1-3 business days
• Final Appraisal: Same day or next day
• Payment: Within 24 hours of approval
• Total Time: 7-15 business days

We provide free shipping labels and insurance for your watch.

Security and protection are our priorities:

• Professional gift box packaging
• Anti-shock internal padding
• Discreet outer packaging (no visible branding)
• Tamper-evident seals
• Full insurance included
• Signature required upon delivery
• Real-time tracking provided

Domestic (India):

• Standard: 3-5 business days
• Express: 1-2 business days
• Same-day (select cities): Delhi, Mumbai, Bangalore

International:

• Standard: 7-14 business days
• Express: 3-5 business days

Timeframes are estimates. We provide tracking for all shipments.

Yes, all shipments include:

• Full insurance included (no extra cost)
• Coverage up to 100% of watch value
• Automatic claim processing if damage occurs
• No deductible or hidden fees
• International shipping includes insurance

Insurance covers loss, theft, and damage during transit.

If your watch arrives damaged or is lost:

• Report within 48 hours of delivery
• Provide photos of damage/packaging
• We file claim with carrier immediately
• Full refund or replacement watch (your choice)
• Process typically takes 5-10 business days

Yes, local pickup is available in Delhi and Mumbai:

• Schedule appointment at our showroom
• View watch in person before purchase
• Immediate delivery
• Expert consultation available
• Same warranty and guarantees apply

Contact us to arrange a viewing at our showroom.